General Software Support

Do you take posture picture with initial examination?   Because posture Pro can calculate additional forces attacking posterior cervical muscles with additional pounds of tension force, and also calculates downward compressive forces affecting... Read More

NOTE: This article is for U.S. customers only who are governed by HIPAA regulations. In the event your computer is lost or stolen you must have systems in place to protect sensitive patient data. As part of your HIPAA compliance you must outline... Read More

when l pressed onto 'You have Level 4 access', I pressed a button and the screen says: "Patient List Initialization, Sorting Names". Then it just stays on that screen and does not allow me to use posture pro. It is as if it is thinking, but never... Read More

I am getting a TB1105 Run.exe there is no disc in the drive please insert a disk into drive d: error After I loaded my data base SOLUTION: Insert a disc, any disc, in the drive. Perform a few exams. Posture Pro will most likely stop... Read More

Hi could you tell me if there is a way to crop the a photo with posture pro? Or do we need to do this in some third party software before importing to Posture Pro? Answer: There is no need to crop the pictures. Posture Pro does it... Read More

Morning Joe, installed ppv8 last week trying to find solution to image size. when i import image is appox. 1/3 size that it should be. image minimizes only in program. please provide info on how to adjust imported image size to fit screen. thanks... Read More

You are seeing those measurements because Absolute Measurements is checked under Image options on the main screen. This setting allows Posture Pro to make detailed force calculations. To be accurate, Posture pro must be calibrated. Please see the... Read More

tried to open it and received the message "unsupported screen settings. Set small fonts and restart windows" . do you know what this is?     Solution:   On windows 8, Select the Desktop square. Right click on the Desktop and select... Read More

I'm having trouble recovering a back up from my old computer. After the backup is completed an error message appears 'not a number'. When choosing the folder to recover from I have been selecting the folder 'PPARC000', is that correct? or do i... Read More

After I install Posture Pro there is no desktop icon and no way to open the software.     ANSWER: Make sure you are logged on as the administrator or as a user with full privileges. That's the only way to fully install software. Microsoft... Read More