General Software Support

If you receive an error in Posture Pro "Error Writing Image File" it is usually caused by a database record mis-match. This can happen when an exam is not fully saved due to a computer glitch.   This type of error will require a remote support... Read More

When trying to import an image I get an error "Unsupported file extensions" and the image is not imported. Answer: The usual culprit is Windows hiding the file extensions. For example when looking at the contents of a folder a file will be named... Read More

How Can I view an exam after saving it.       Click on the thumbnail image of the exam. At the next screen click on View Exam. You can look at and export the exam as an image file.   You cannot edit an exam after it has been... Read More

Hi After transferring a license to another computer I cannot open the software on the new one any longer. The error message says: C:\PPV\00\pp.exe Another program is currently using this file" I shall need to use this computer with... Read More

Hi How do I merge my patient data from two computers in the office onto one of these two? They do not share the same data so there won't be any conflict between them. Many thanks Rachael   Unfortunately, there is no method of merging... Read More

Hi How do I merge data from two computers onto one. I have been in touch with Dr Joe Ventura for the last hour.   Presently, there is no method available in the software to merge two databases together .if this is attempted records from one... Read More

The shortcut to PP8 says "the item pp.exe this shortcut refers to has been changed or moved."　 and I can't open program.　 Any ideas? Right click on the shortcut icon and select properties. It will show where the shortcut is... Read More

the general thinking is that everyone gets shorter as they get older. Quite often this loss of height actually comes from the head moving forward of the shoulders. When that happens the vertical distance between the ear and shoulder shortens. When... Read More

When is it necessary to adjust the camera tilt compensation tool? Obviously it is critical to the results of posture pro to have the camera level . I've found the easiest way to do this is to hold a small bubble level on the camera. As you're ready... Read More

all of the physics calculations performed in the software are based on averages and assumptions. We know the average weight of the head is 11 pounds so that is the figure used in some of the calculations. Based on the results of the distance between... Read More